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Customer Support Representative with Portuguese and English

What you would do:
 
• Provide online troubleshooting by chat, phone calls & Emails;

• Resolve customer queries while keeping both the company and customer’s best interest in min;

• Maintain an excellent customer satisfaction level for both chat & Email;

Perform proactive phone calls to customers according to predefined segments;

• Report relevant departments regarding site issues, in accurate content and trouble shooting;

Report in a timely manner VIP and regular customer escalations;

 
What we would like you to have: 
 
• Portuguese and English - excellent level of speaking and writing;

• Experience working with customers;

• Knowledge of Microsoft Office tools;

• Excellent interpersonal and communication skills;

• Ability to learn and adapt in a fast and dynamic environment;

• Previous experience in the Gaming industry or Forex – an advantage;

• Willingness to work on a flexible schedule (8:00-16:00, 12:00-20:00; 16:00-24:00h), including weekends and holidays.

Star Gate Recruitment owns licence No 2649 from 29.10.2018