VIP Account Manager with Dutch
What you would do:
• Provide service by phone & е-mail;
• Resolve customer queries while keeping both the company’s and customer’s best interest in mind;
• Work according to departmental and company protocols and work procedures;
• Maintain an excellent customer satisfaction level for both phone & е-mail;
• Perform pro-active phone calls to customers according to predefined segments;
• Report to relevant departments regarding site issues or inaccurate content;
• Maintain a clean work environment and respect office equipment;
• Generate and organize weekly potential, active and lapsed VIP lists for contact;
• Appropriate offers and treatment;
• One to one knowledge of customer base building profiles including playing behaviours, interests, likes and dislike.
What we would like you to have:
• Written and spoken Dutch at native level;
• Good level of English;
• Experience in Sales and/ or Service – a must;
• Previous experience in the Gaming industry or Forex – an advantage;
• Excellent interpersonal and communication skills;
• Team Player and positive attitude;
• Ability to learn and adapt in a fast and dynamic environment.
Star Gate Recruitment owns licence No 2649 from 29.10.2018